Call the Moms and Dads is a listening service designed to provide emotional support and a compassionate ear for those who need someone to talk to. It’s a safe space where you can share your thoughts, feelings, and challenges with a trusted listener.
You can expect a supportive, non-judgmental conversation where the focus is on listening to you. While our Moms and Dads are not professional counselors, they are trained to provide emotional support and can help you feel heard and understood and point you to resources available that can aid you if necessary.
If you’re experiencing a crisis or in immediate danger, we strongly recommend contacting emergency services or a professional crisis hotline by dialing 988. Our service is for emotional support, but there are times when more immediate help is necessary.
The Moms and Dads are carefully selected volunteers with mentorship experience who have undergone a thorough screening and training process. They are compassionate, empathetic individuals who are here to listen and provide support without judgment.
Yes, your conversation is confidential, but we do monitor it with security protocols for safety. We take privacy very seriously. However, if there is a concern about your safety or the safety of others, we may need to take appropriate action.
Call the Moms and Dads is for anyone who feels lonely, overwhelmed, or just needs someone to talk to. If you’re looking for a supportive listener to help you navigate life’s challenges, this service could be a great fit.
While we don’t offer the ability to choose a specific Mom or Dad, we match you with a volunteer based on availability. All of our Moms and Dads are trained and ready to provide the support you need and if you do not like your current volunteer you can hang up and call right back to get a new one.
There’s no strict time limit on calls, but most conversations typically last around 20-30 minutes. We want to make sure you have enough time to share and feel supported.
Yes, this service is available 24/7. However, there may be times when there are more callers than volunteers, you can leave a message if you want to be called back, or try again.
If your needs go beyond what our service can offer, we can guide you to additional resources or professional help that may be more suitable for your situation.
If talking on the phone isn’t comfortable for you, we have an Instant Support Kit available with resources you can use on your own. This can be a helpful alternative when you need support but aren’t ready to call.
All of our volunteers go through a comprehensive training program that covers active listening, empathy, and how to handle a variety of situations. This ensures they are prepared to offer the best support possible.
We’re working on expanding our language offerings, but currently, the primary language is English. Please check our website for updates on language availability.
